Privacy policy

Last updated: 12 July 2026

This Privacy Policy explains how Livacoco Fouquet, operating Livacoco (livacoco.com) ("we", "us", "our"), collects, uses, and protects your personal data when you visit our website or place an order. We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable to visitors and customers in the European Union, the General Data Protection Regulation (GDPR).

4.1 Data Controller

Livacoco Fouquet, c/o Frey Services, Eggstrasse 14f, 8134 Adliswil, Switzerland. Contact: support@livacoco.com.

4.2 What Data We Collect

Depending on how you interact with our store, we may collect:

Contact and account data: name, email address, shipping and billing address, phone number (if provided)
Order data: products purchased, order value, order history
Payment data: processed directly by our payment providers; we do not store full card or account details
Technical data: IP address, browser type, device information, and cookies collected via our website
Marketing data: your interactions with our emails and ads, if you have opted in to marketing communications

4.3 How We Use Your Data

We use your data to:

Process and fulfil your orders, including payment, shipping, and customer support
Communicate with you about your order or inquiries
Send marketing communications, where you have consented or as otherwise permitted by law (you can unsubscribe at any time)
Operate, secure, and improve our website
Measure and optimize our advertising
Comply with legal obligations

4.4 Third-Party Service Providers

We share personal data with the following categories of service providers, only to the extent necessary for them to perform their services:

Shopify — our e-commerce platform, which hosts our store and processes order data
Whop — payment processing
CrispCheckout — checkout processing
Klaviyo — email marketing communications
Meta (Facebook/Instagram), TikTok, and Pinterest — advertising and analytics, including via cookies and pixels placed on our website, where permitted by your cookie consent

These providers may process data outside Switzerland or the European Economic Area, including in the United States. Where this occurs, we rely on appropriate safeguards, such as standard contractual clauses, as required by applicable data protection law.

4.5 Cookies

Our website uses cookies and similar technologies necessary for the store to function, as well as analytics and advertising cookies from the providers listed above. Where required by law, non-essential cookies are only set with your consent, which you can manage through our cookie banner or your browser settings.

4.6 Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting obligations. Order data is generally retained for the duration required by applicable commercial and tax law.

4.7 Your Rights

Subject to applicable law, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Request a copy of your data in a portable format
Withdraw consent at any time, where processing is based on consent

To exercise these rights, contact us at support@livacoco.com. If you are located in the European Union and believe your data protection rights have been violated, you also have the right to lodge a complaint with your local data protection supervisory authority.